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	<title>The Blog of an Entrepreneur &#187; Entrepreneurialism</title>
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	<link>http://www.ozzy.co.uk/blog</link>
	<description>The thoughts, ramblings and day-to-day experiences of Richard "Ozzy" Osborne</description>
	<lastBuildDate>Mon, 05 Jul 2010 15:09:40 +0000</lastBuildDate>
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		<title>Customer Service from an Esso Store Manager</title>
		<link>http://www.ozzy.co.uk/blog/2010/07/05/customer-service-from-esso-service-manager/</link>
		<comments>http://www.ozzy.co.uk/blog/2010/07/05/customer-service-from-esso-service-manager/#comments</comments>
		<pubDate>Mon, 05 Jul 2010 15:09:40 +0000</pubDate>
		<dc:creator>Richard Osborne</dc:creator>
				<category><![CDATA[Entrepreneurialism]]></category>

		<guid isPermaLink="false">http://www.ozzy.co.uk/blog/?p=154</guid>
		<description><![CDATA[To get a true feeling of the whole situation you need to first know some history, so the wife and I had just been in EuroDisney for 3 days with our our two children. The time was circa. 10:30pm and we still had over two hours left to drive from Ashford in Kent to Northampton. [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Be Proud of your Price and Service</title>
		<link>http://www.ozzy.co.uk/blog/2010/04/09/be-proud-of-your-price-and-service/</link>
		<comments>http://www.ozzy.co.uk/blog/2010/04/09/be-proud-of-your-price-and-service/#comments</comments>
		<pubDate>Fri, 09 Apr 2010 14:42:11 +0000</pubDate>
		<dc:creator>Richard Osborne</dc:creator>
				<category><![CDATA[Entrepreneurialism]]></category>
		<category><![CDATA[competitors]]></category>
		<category><![CDATA[consumer spending]]></category>
		<category><![CDATA[pricing]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[SWOT]]></category>

		<guid isPermaLink="false">http://www.ozzy.co.uk/blog/?p=145</guid>
		<description><![CDATA[As I come into work this morning I had an email reply from a proposal I&#8217;d prepared for a prospective customer of one of my businesses. The business itself isn&#8217;t important, but the prospects approach to me says a lot of things about their approach to business. The proposal I had drafted clearly demonstrated some [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Why Can&#8217;t BusinessLink Keep Good Advisers?</title>
		<link>http://www.ozzy.co.uk/blog/2010/03/19/why-cant-businesslink-keep-good-advisers/</link>
		<comments>http://www.ozzy.co.uk/blog/2010/03/19/why-cant-businesslink-keep-good-advisers/#comments</comments>
		<pubDate>Fri, 19 Mar 2010 10:14:53 +0000</pubDate>
		<dc:creator>Richard Osborne</dc:creator>
				<category><![CDATA[Entrepreneurialism]]></category>
		<category><![CDATA[business advisor]]></category>
		<category><![CDATA[businesslink]]></category>
		<category><![CDATA[government]]></category>
		<category><![CDATA[mentors]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.ozzy.co.uk/blog/?p=135</guid>
		<description><![CDATA[This is a question that has been on my mind for a while, but I&#8217;m not alone. It&#8217;s also a different question to ask because I know a few people who work for BusinessLink and as an organisation they provide a lot of very valuable services but they fail to follow one of the most [...]]]></description>
		<wfw:commentRss>http://www.ozzy.co.uk/blog/2010/03/19/why-cant-businesslink-keep-good-advisers/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
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		<title>The bank is not your enemy</title>
		<link>http://www.ozzy.co.uk/blog/2009/06/26/the-bank-is-not-your-enemy/</link>
		<comments>http://www.ozzy.co.uk/blog/2009/06/26/the-bank-is-not-your-enemy/#comments</comments>
		<pubDate>Fri, 26 Jun 2009 22:51:54 +0000</pubDate>
		<dc:creator>Ozzy</dc:creator>
				<category><![CDATA[Entrepreneurialism]]></category>
		<category><![CDATA[banks]]></category>
		<category><![CDATA[natwest]]></category>
		<category><![CDATA[rbs]]></category>
		<category><![CDATA[royal bank of scotland]]></category>

		<guid isPermaLink="false">http://www.ozzy.co.uk/blog/?p=115</guid>
		<description><![CDATA[There has been so much negative press about banks lately, and yes I know that the people at the top have made some very big mistakes, but I still don&#8217;t get this whole the bank is the bad guy thing that seems to be going on. It is being discussed on Twitter, on business forums, [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Are the banks really not lending?</title>
		<link>http://www.ozzy.co.uk/blog/2009/03/26/are-the-banks-really-not-lending/</link>
		<comments>http://www.ozzy.co.uk/blog/2009/03/26/are-the-banks-really-not-lending/#comments</comments>
		<pubDate>Thu, 26 Mar 2009 16:58:29 +0000</pubDate>
		<dc:creator>Ozzy</dc:creator>
				<category><![CDATA[Entrepreneurialism]]></category>
		<category><![CDATA[banks]]></category>
		<category><![CDATA[credit crunch]]></category>
		<category><![CDATA[finance]]></category>

		<guid isPermaLink="false">http://www.ozzy.co.uk/blog/?p=109</guid>
		<description><![CDATA[This morning I was at a breakfast meeting and bumped into my bank relationship manager from RBS whilst I was mid conversation with a relationship manager from Clynsedale Bank. We were having a discussion about, as if anything else, the banking situation in the press, Government funding, and the banks calling in of overdrafts and [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Deeper &amp; Deeper in Debt</title>
		<link>http://www.ozzy.co.uk/blog/2009/03/10/deeper-deeper-in-debt/</link>
		<comments>http://www.ozzy.co.uk/blog/2009/03/10/deeper-deeper-in-debt/#comments</comments>
		<pubDate>Tue, 10 Mar 2009 15:43:15 +0000</pubDate>
		<dc:creator>Ozzy</dc:creator>
				<category><![CDATA[Entrepreneurialism]]></category>
		<category><![CDATA[banks]]></category>
		<category><![CDATA[China]]></category>
		<category><![CDATA[credit crunch]]></category>
		<category><![CDATA[loans]]></category>
		<category><![CDATA[tax]]></category>

		<guid isPermaLink="false">http://www.ozzy.co.uk/blog/?p=105</guid>
		<description><![CDATA[I have a very personal dislike of debt, or credit, depending on your perspective. Yet it is a very important part of business life, and when you are small business having your credit terms abused by many (often larger) customers you need debt to finance the credit your clients demand. So it comes as no [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Should I adopt Guerilla Marketing?</title>
		<link>http://www.ozzy.co.uk/blog/2009/02/18/should-i-adopt-guerilla-marketing/</link>
		<comments>http://www.ozzy.co.uk/blog/2009/02/18/should-i-adopt-guerilla-marketing/#comments</comments>
		<pubDate>Wed, 18 Feb 2009 19:01:54 +0000</pubDate>
		<dc:creator>Ozzy</dc:creator>
				<category><![CDATA[Entrepreneurialism]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[guerilla marketing]]></category>
		<category><![CDATA[kashflow]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.ozzy.co.uk/blog/?p=90</guid>
		<description><![CDATA[Guerilla Marketing is a great term, and if done right a fantastic method of promotion for a business and/or product. The thing is, you need to be a certain type of character to do it properly, and this is something I&#8217;m not sure I&#8217;m that kind of person to undertake such a task. I&#8217;ve been watching [...]]]></description>
		<wfw:commentRss>http://www.ozzy.co.uk/blog/2009/02/18/should-i-adopt-guerilla-marketing/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Remembering Your Customer</title>
		<link>http://www.ozzy.co.uk/blog/2009/02/16/remembering-your-customer/</link>
		<comments>http://www.ozzy.co.uk/blog/2009/02/16/remembering-your-customer/#comments</comments>
		<pubDate>Mon, 16 Feb 2009 09:18:52 +0000</pubDate>
		<dc:creator>Ozzy</dc:creator>
				<category><![CDATA[Entrepreneurialism]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[mercedes benz]]></category>
		<category><![CDATA[names]]></category>
		<category><![CDATA[nuffield health]]></category>

		<guid isPermaLink="false">http://www.ozzy.co.uk/blog/?p=88</guid>
		<description><![CDATA[I had an enxperience last week that made me think I need to write about that in my blog, after all it has been a long time since I wrote anything on here! Then, again this morning something happened that re-enforced my thought. These events, I was simply remembered, and it made me feel appreciated [...]]]></description>
		<wfw:commentRss>http://www.ozzy.co.uk/blog/2009/02/16/remembering-your-customer/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Young Enterprise is About</title>
		<link>http://www.ozzy.co.uk/blog/2008/12/07/what-young-enterprise-is-about/</link>
		<comments>http://www.ozzy.co.uk/blog/2008/12/07/what-young-enterprise-is-about/#comments</comments>
		<pubDate>Sun, 07 Dec 2008 21:20:05 +0000</pubDate>
		<dc:creator>Ozzy</dc:creator>
				<category><![CDATA[Entrepreneurialism]]></category>
		<category><![CDATA[Young Enterprise]]></category>

		<guid isPermaLink="false">http://www.ozzy.co.uk/blog/?p=81</guid>
		<description><![CDATA[I have returned home this evening from spending an entire Sunday helping the Development Manager for Young Enterprise look after some 80 students in the Northampton Trade Far for Young Enterprise. This was made up of 11x Young Enterprise companies selling their company products to the public in the Grosvenor Centre in Northampton, a truly nerve [...]]]></description>
		<wfw:commentRss>http://www.ozzy.co.uk/blog/2008/12/07/what-young-enterprise-is-about/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Business in China</title>
		<link>http://www.ozzy.co.uk/blog/2008/11/22/business-in-china/</link>
		<comments>http://www.ozzy.co.uk/blog/2008/11/22/business-in-china/#comments</comments>
		<pubDate>Sat, 22 Nov 2008 19:54:26 +0000</pubDate>
		<dc:creator>Ozzy</dc:creator>
				<category><![CDATA[Entrepreneurialism]]></category>
		<category><![CDATA[China]]></category>
		<category><![CDATA[Exporting]]></category>
		<category><![CDATA[Importing]]></category>
		<category><![CDATA[Overseas Business]]></category>

		<guid isPermaLink="false">http://www.ozzy.co.uk/blog/?p=79</guid>
		<description><![CDATA[Those of you who know me will be aware that I have recently come back from my first ever trip to the Far East, having flown into Hong Kong for a few days and then travelling into China to meet with a long term client of mine. On a personal note his was the longest [...]]]></description>
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		<slash:comments>0</slash:comments>
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