Comments on: Big can learn from small http://www.ozzy.co.uk/blog/2007/07/25/big-can-learn-from-small/ The thoughts, ramblings and day-to-day experiences of Richard "Ozzy" Osborne Wed, 19 May 2010 08:48:45 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Philips http://www.ozzy.co.uk/blog/2007/07/25/big-can-learn-from-small/comment-page-1/#comment-519 Philips Wed, 17 Jun 2009 14:10:28 +0000 http://www.ozzy.co.uk/blog/?p=27#comment-519 Most so called big stores do not care about you all the interest is on selling and they will do anything to. I buy from small business :P they dont have 1 million customers so they value you and treat you like a King. Look up www.lavacomp.co.uk They are cool Most so called big stores do not care about you all the interest is on selling and they will do anything to.
I buy from small business :P they dont have 1 million customers so they value you and treat you like a King.
Look up http://www.lavacomp.co.uk
They are cool

]]> By: gareth corner http://www.ozzy.co.uk/blog/2007/07/25/big-can-learn-from-small/comment-page-1/#comment-69 gareth corner Fri, 31 Aug 2007 10:28:59 +0000 http://www.ozzy.co.uk/blog/?p=27#comment-69 laptops direct!!!!!!!!!!!!!! i was sent a laptop that didnt work and returned in next day. im a patiant man but affter 6 weeks with out a refund and having sent 57 emails...3 letter and spent (no joke) 4 hours on hold i still have nothing.Ive had the phone put down on me whilst pretending to transfer me.Ive had managers calling me back but never do.Ive been laughed at.Ive been told rudely to ring the right depatment.And the very best thing is they sent me an email titled "Valued customer" asking for feedback so they can win awards!Still living in hope that 1 day ill see my £400 again! laptops direct!!!!!!!!!!!!!! i was sent a laptop that didnt work and returned in next day. im a patiant man but affter 6 weeks with out a refund and having sent 57 emails…3 letter and spent (no joke) 4 hours on hold i still have nothing.Ive had the phone put down on me whilst pretending to transfer me.Ive had managers calling me back but never do.Ive been laughed at.Ive been told rudely to ring the right depatment.And the very best thing is they sent me an email titled “Valued customer” asking for feedback so they can win awards!Still living in hope that 1 day ill see my £400 again!

]]> By: ken_uk http://www.ozzy.co.uk/blog/2007/07/25/big-can-learn-from-small/comment-page-1/#comment-63 ken_uk Tue, 28 Aug 2007 19:43:48 +0000 http://www.ozzy.co.uk/blog/?p=27#comment-63 ps - you could always sell the laptop screws on ebay, people do sell them! ps – you could always sell the laptop screws on ebay, people do sell them!

]]> By: ken_uk http://www.ozzy.co.uk/blog/2007/07/25/big-can-learn-from-small/comment-page-1/#comment-62 ken_uk Tue, 28 Aug 2007 19:43:01 +0000 http://www.ozzy.co.uk/blog/?p=27#comment-62 I would be more worried about the fact the screws were loose. Chances are that screws could also be loose inside the machine.. You dont want your motherboard flexing, causing stress damage, nor do you want a screw coming loose inside and shorting out the inside of the laptop.. I would be more worried about the fact the screws were loose. Chances are that screws could also be loose inside the machine.. You dont want your motherboard flexing, causing stress damage, nor do you want a screw coming loose inside and shorting out the inside of the laptop..

]]> By: Matthew http://www.ozzy.co.uk/blog/2007/07/25/big-can-learn-from-small/comment-page-1/#comment-54 Matthew Sun, 29 Jul 2007 21:23:42 +0000 http://www.ozzy.co.uk/blog/?p=27#comment-54 Your contract is with Laptops Direct, and not with Sony. Sony would have been within their rights not to deal with you, but to refer you back to Laptops Direct. I suggest you ask Laptops Direct for confirmation of this, perhaps dropping the word "chargeback" into the conversation to help them focus. At the same time Sony acted with typical megacorp incompetence. My perception of Sony is of a bloated, arrogant corporation selling overpriced stuff, stuff which is good but not nearly as good as their very expensive hype makes out. Add their attitude to the consumer about DRM, (basically FU consumer), and you see a brand in decline. Your contract is with Laptops Direct, and not with Sony. Sony would have been within their rights not to deal with you, but to refer you back to Laptops Direct. I suggest you ask Laptops Direct for confirmation of this, perhaps dropping the word “chargeback” into the conversation to help them focus.
At the same time Sony acted with typical megacorp incompetence. My perception of Sony is of a bloated, arrogant corporation selling overpriced stuff, stuff which is good but not nearly as good as their very expensive hype makes out. Add their attitude to the consumer about DRM, (basically FU consumer), and you see a brand in decline.

]]> By: Richard Boyd http://www.ozzy.co.uk/blog/2007/07/25/big-can-learn-from-small/comment-page-1/#comment-52 Richard Boyd Wed, 25 Jul 2007 22:11:54 +0000 http://www.ozzy.co.uk/blog/?p=27#comment-52 Rich you have the patience of a Saint! These days I know exactly the type of crap I'm going to get from large corps and after the initial conversation with me doing my best to be nice to the corps staff (it's not their fault, so I do try) ends in me ranting and raving at various people at all levels. Twice we have blogged about crap service/products and it is quite amazing the power of the Internet, both times have produced results, so we have taken the posts down. Just today we received a phone call from a client saying a number of plants out on hire are dead. So tomorrow we go out and replace them. Is it our fault? No the previous batch of plants they hired had containers with drainage holes, they killed off some of them so this time they got containers with no drainage holes, unfortunately the weather has been kinda shitty... Why are we replacing plants free of charge (even though the T&C's state it is their responsibility to look after them)? Because we want their custom. So to me it sounds like Sony are telling you to buy from somewhere else. Possibly good advice? Rich you have the patience of a Saint!

These days I know exactly the type of crap I’m going to get from large corps and after the initial conversation with me doing my best to be nice to the corps staff (it’s not their fault, so I do try) ends in me ranting and raving at various people at all levels.

Twice we have blogged about crap service/products and it is quite amazing the power of the Internet, both times have produced results, so we have taken the posts down.

Just today we received a phone call from a client saying a number of plants out on hire are dead. So tomorrow we go out and replace them. Is it our fault? No the previous batch of plants they hired had containers with drainage holes, they killed off some of them so this time they got containers with no drainage holes, unfortunately the weather has been kinda shitty…

Why are we replacing plants free of charge (even though the T&C’s state it is their responsibility to look after them)? Because we want their custom.

So to me it sounds like Sony are telling you to buy from somewhere else. Possibly good advice?

]]> By: Jamie Starbuck http://www.ozzy.co.uk/blog/2007/07/25/big-can-learn-from-small/comment-page-1/#comment-51 Jamie Starbuck Wed, 25 Jul 2007 20:22:03 +0000 http://www.ozzy.co.uk/blog/?p=27#comment-51 In March I purchased a Sony Playstation 3 system. Lo and behold, if anything went wrong with it, I have to contact sony direct, and have them sort it out..... This is something that Sony must be doing, in order to keep control of warranty's or the likes..... I think Sony are going through a bit of a Rough patch at the moment downsizing staff, removing the CEO of the games division etc etc, but I'll still hold them high on my respect list for Technological Innovations and Products. I've had and have got, nearly everything sony (except my laptop which is a Toshiba) and because of a faulty Bios, It used to keep switching itself off...with the enw bios, my funky shortcut buttons now don't work! fantastic! Ozzy, I agree with you, if only the big company's could learn from people like you and me! Best Regards Jamie In March I purchased a Sony Playstation 3 system. Lo and behold, if anything went wrong with it, I have to contact sony direct, and have them sort it out…..

This is something that Sony must be doing, in order to keep control of warranty’s or the likes…..

I think Sony are going through a bit of a Rough patch at the moment downsizing staff, removing the CEO of the games division etc etc, but I’ll still hold them high on my respect list for Technological Innovations and Products. I’ve had and have got, nearly everything sony (except my laptop which is a Toshiba) and because of a faulty Bios, It used to keep switching itself off…with the enw bios, my funky shortcut buttons now don’t work! fantastic!

Ozzy, I agree with you, if only the big company’s could learn from people like you and me!

Best Regards
Jamie

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